Best Western Plus Columbia River Inn

Location was excellent, close to many of the water falls, Rooms were confortable and clean, beds were confortable, We had two balcony river view rooms and they were great. Staf were nice. There is a train track behind the hotel by the river, many freight trains go by but we didn't have any problems we herd them when they passed during the day and evening but didn't hear it after 11pm, the sound it made wasn't bad, according to my wife it was relaxing for her. Don't know if they stop running or we just fell asleep and didn't hear them. They do provide ear plugs just in case.

View beautiful Having balcony to enjoy view Friendly and helpful staff. The remote for the television did not work. Your night desk person responded immediately and did some troubleshooting. (Was more than a battery problem). He was very friendly, helpful, professional and respectful.

We had a double queen with a balcony. The view outside the room was spectacular. We sat and enjoyed the view of the Columbia river every afternoon. The location was nice and close to the waterfall corridor plus Portland and Hood River. We got a chance to go to the Bonneville Dam and see the returning Salmon, plus huge sturgeon. It was a very nice fish hatchery. There was also breakfast included with our room that was served at an adjacent restaurant. It had several options.

Very helpful staff because booking.com took my money but didn't pay the hotel and then told me that booking.com would refund me and i would need to relocate even though I was in the room already and there wasn't availability at other hotels. A hour and half later booking.com finally paid the hotel. It was incredibly frustrating. What the hell booking.com?

Breakfast tickets were provided for a limited menu at the restaurant next door. The food was good. Restaurant was clean. Staff were cordial. The hotel rooms were exceptionally clean and I thanked them for that. Probably one of the cleanest small town hotels i have ever stayed in, and one of the cleanest BW hotels i ever stayed in. The hotel smelled fresh and didn't have any "stale smell" often found in hotels. I will definitely stay at this location again. The hotel staff were all very kind and personable. They went above and beyond with hotel and local information. HOLLY that checked us in was delightful and recognized my member status, she adjusted my rate for the stay based on that info since the booking website didn't ask for that info, etc. Excellent customer service!